This Privacy Policy details how Krusam Technologies Pvt. Ltd. collects, protects, processes, and respects information gathered when you visit our website, submit inquiries, evaluate our software products, or engage our engineering services.
Last Updated: October 2026•Effective Date: October 18, 2026•Governing Framework: DPDP Act (India) & International Best Practices
Confidentiality by Design
Every project brief, architecture requirement, and business concept shared with Krusam is treated with strict non-disclosure safeguards.
Zero Data Brokerage
We never monetize, sell, lease, or distribute your inquiry data or contact lists to external advertisers or data brokers.
Encryption & Cloud Security
In-transit (TLS 1.3) and at-rest encryption protect all lead data, communication channels, and client project credentials.
Controlled Retention
Inquiry data is retained strictly for active relationship management and purged or anonymized upon request or contract conclusion.
01
Scope & Operating Entity
This document applies to all digital interactions conducted on krusam.com and its subdomains, operated by Krusam Technologies Pvt. Ltd. (“Krusam”, “we”, “us”, or “our”), a private limited company incorporated under the laws of India, with corporate headquarters located at:
Krusam Technologies Pvt. Ltd.
Plot no 3, beside Sigma Apartments, Ameenpur, Ramachandrapuram (BHEL Township)
This policy governs website visitors, potential business partners, client representatives, and job applicants who interact with our public interfaces or communicate via our contact mechanisms.
02
Inquiry Data Collection & Handling
When you interact with Krusam through web inquiry forms, consultation requests, software demo bookings, direct email, telephone calls, or WhatsApp messages, we collect relevant information necessary to evaluate your project scope and provide accurate commercial answers.
Categories of Inquiry Data We Process
Contact Information: Full name, professional email address, telephone/WhatsApp number, country/city of residence, and company name.
Communication Records: Meeting notes, correspondence transcripts, proposal iterations, and technical questions exchanged during discovery.
Purpose of Processing: Inquiry data is used solely for responding to queries, preparing custom technical proposals, executing preliminary feasibility checks, coordinating product demonstrations, and communicating updates directly related to your prospective engagement.
03
Confidentiality & Proprietary Information
As a software engineering and technology consulting company, we frequently review sensitive business ideas, architectural plans, internal workflows, and competitive strategies during discovery sessions.
Our Confidentiality Commitments
All proprietary specifications, workflow diagrams, database structures, client lists, and strategic business data shared with Krusam are treated as strictly confidential. Our engineering team, system architects, and management are bound by internal confidentiality covenants.
We gladly execute reciprocal, legally binding Non-Disclosure Agreements (NDAs) prior to receiving proprietary documents, codebases, or detailed request-for-proposal (RFP) dossiers.
04
Data Retention & Deletion Criteria
We maintain personal and inquiry data only for as long as necessary to fulfill the operational purposes for which it was gathered, or as mandated by statutory compliance obligations.
Unconverted Inquiries
Inquiry submissions and scoping notes that do not proceed into formal development agreements are archived and routinely purged after 24 months, or deleted immediately upon written request.
Contractual & Financial Records
Formal Master Services Agreements, tax invoices, Statements of Work (SOWs), and transaction receipts are preserved for a minimum of 8 years to comply with Indian tax, auditing, and corporate statutory laws.
05
Cookie Consent & Tracking Technologies
Our website utilizes minimal, purposeful cookies and web storage mechanisms to deliver responsive performance, maintain security tokens, and analyze aggregate visitor volume.
Essential & Functional Cookies
Strictly required for core website operation, CSRF protection, secure forms submission, and UI state preservation (e.g., cookie banners or theme preference). These cannot be disabled without affecting fundamental site functionality.
Performance & Analytics Cookies
Measure anonymized site performance, bounce rates, and high-interest product pages to improve our technical architecture and documentation. These tools aggregate metrics without building personal behavioral profiles for sale.
You can manage, restrict, or delete cookies at any time through your browser settings. Declining analytics cookies does not impede your ability to browse our solutions or submit inquiry forms.
06
Technical Security & Hosting Architecture
Krusam implements industry-recognized administrative, technical, and physical safeguards designed to prevent unauthorized access, accidental destruction, alteration, or disclosure of data:
✓Transport Security: Strict HTTPS with TLS 1.3 enforced on all endpoints and APIs.
✓Storage Security: Database records encrypted at rest using AES-256 protocols.
✓Access Isolation: Multi-factor authentication (MFA) and least-privilege role-based access.
✓Infrastructure: Scalable tier-1 cloud providers (AWS, GCP, Vercel, Supabase) with ISO 27001 / SOC 2 certifications.
07
Sub-Processors & Third-Party Services
We do not sell personal data. We only share data with vetted sub-processors who perform essential hosting, email dispatch, transactional communication, or customer support operations under strict Data Processing Addenda (DPA):
Cloud Hosting: Vercel Inc., Amazon Web Services (AWS), Google Cloud Platform (GCP)
Email & Communication: Resend, Nodemailer, WhatsApp Cloud Business API
08
Your Statutory Data Protection Rights
In compliance with India's Digital Personal Data Protection Act (DPDP Act, 2023), and in alignment with global privacy standards for our clients across the UAE, GCC, and international territories, you hold the following rights regarding your personal data:
Right to Access & SummaryRequest confirmation and a summary of personal data held about you by Krusam.
Right to Correction & CompletionUpdate inaccurate, outdated, or incomplete contact information.
Right to Erasure (“Right to be Forgotten”)Request the deletion of your inquiry data when processing is no longer necessary.
Right to Grievance RedressalSubmit concerns to our designated Grievance Officer with guaranteed timely response.
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Grievance Officer & Privacy Contact
To exercise any of your privacy rights, request data deletion, or report concerns regarding data security, please contact our designated Grievance & Compliance Officer:
