White-Label RO Service CRM Software for Water Purifier Businesses
Schedule RO service, dispatch technicians, track AMC renewals and bill every visit in one CRM.
Krusam RO Service CRM is ready-made, white-label service CRM software for water purifier dealers, RO service centres, AMC agencies and appliance repair companies in India, the UAE and other service markets. Coordinators log service requests, assign field technicians, and track every purifier by brand, model, membrane status and installation date. The technician app shows assigned jobs, navigation, TDS readings and parts used. AMC and filter-expiry reminders go out over WhatsApp and SMS, invoices are generated per visit, and spare-parts stock is tracked from warehouse to van. It is delivered with complete source code, your branding and deployment on your own server.
Business Challenges Addressed
Engineered to resolve real operational bottlenecks, fragmented data handoffs, and spreadsheet friction.
Missed service appointments
Forgotten AMC renewals
Scattered customer records
Untracked spare-parts usage
Manual billing and payments
Core Features & Capabilities
Production-ready enterprise components built for high reliability and clean auditability.
Service request management for installation, repair, maintenance, complaint and emergency jobs
Technician scheduling and dispatch calendar with job completion tracking
Mobile-responsive technician workspace with job list, map links, checklist, TDS readings and customer signature
AMC packages with pricing, free service quotas, validity tracking and renewal alerts
Purifier records by brand, model, warranty, filters and membrane type, with service history
Reminders for AMC expiry and visit bookings over WhatsApp, email or SMS
Spare-parts inventory with SKU catalogue, warehouse movement, stock issued to technicians and low-stock alerts
Invoices with spare parts and labour, discounts, taxes, payment modes and outstanding balances
Customer records with multiple service addresses and multiple purifier units per customer
Dashboard for open service jobs, technician loads and monthly collections
Downloadable CSV reports for billing, AMC renewals and stock levels
Roles, business settings and activity audit logs
Module Overview (4-Tier Capability Classification)
To maintain delivery clarity, architectural governance, and prevent scope creep, all platform modules are categorized into our standardized 4-tier capability structure:
Customers and Purifiers
Central records for customers and every installed purifier.
Service Requests and Field Work
Take a request through scheduling to a completed visit.
AMC, Parts and Billing
Contracts, stock and invoicing for every visit.
Notifications and Reports
Follow-ups and reporting for the back office.
Admin Panel Capabilities
What the back-office team manages in the admin dashboard.
Technician and Customer Capabilities
What field staff and customers see on their phones.
Native Mobile Apps
Optional add-ons that are not part of the standard package and are quoted separately.
User Roles & Permission Boundaries
Role-Based Access Control (RBAC) ensures users only access approved operational screens and audit-stamped records.
Requests RO service and receives AMC renewal reminders and service booking logs.
Logs service requests, checks technician calendars and dispatches field technicians.
Views assigned jobs and navigation, completes the checklist, logs TDS readings and parts used, and captures the customer signature.
Manages roles, business settings, AMC packages, inventory, invoicing and audit logs.
Operational Execution Workflow
Sequential lifecycle designed to eliminate duplicate handoffs and maintain end-to-end data integrity.
Customer requests RO service
A service request is logged for installation, repair, maintenance, complaint or emergency work.
Coordinator dispatches a technician
The coordinator checks technician calendars and assigns the visit.
Technician completes service and logs parts
The technician completes the checklist, enters TDS readings, records parts used and captures the customer signature.
Invoice generated
An invoice is generated from the parts and labour recorded for the visit.
Supported Platforms & Client Interfaces
Tailored interfaces allowing field staff, desktop managers, and executives to access operational data natively.
Customer Web Application
Technician daily job list, customer address with map routing links, digital checklist for RO filters, membrane and power supply, before-and-after TDS readings and a spare-parts selector, as an installable progressive web app.
Admin Dashboard
Analytics for open jobs, technician loads and collections, customer directory, purifier registration, dispatch calendar, technician directory and AMC contract setup.
Staff Portal
Coordinator dispatches the field technician; the technician completes the service and logs parts used.
Delivery / Service Agent Application
Dispatch and service completion flow: the coordinator dispatches the field technician and the technician completes the service and logs parts used.
Verified Integrations & Technical Prerequisites
Dependencies cataloged prior to implementation to prevent integration blockers during deployment.
WhatsApp API
WhatsApp Business Cloud API for booking and AMC reminders, configured under your developer account.
SMS Gateway
SMS alerts through a provider such as Twilio, configured under your account.
Payment Gateway
Razorpay or Stripe for online card and UPI collections and deposits, configured under your account.
Additional Integrations
New integrations beyond the agreed scope are quoted separately.
Hosting & Deployment Models
Deploy on client-owned cloud accounts or choose Krusam-managed dedicated infrastructure.
Client-Controlled VPS
Run on a VPS you control, such as Hostinger, AWS or DigitalOcean, so your business data stays on infrastructure you control.
Cloud VPS
Deploy on a cloud VPS under your own account.
White-Label Rights & Customization Scope
When you deploy under your own brand, the application is provisioned with your color scheme, domain names, customer email templates, and corporate logo with zero Krusam customer-facing references.
Licensing Options Comparison Matrix
Clear, transparent commercial structures matching your operational size and developer capabilities.
Standard Usage License
Single-tenant deployment on managed or client infrastructure for internal team operations.
White-Label Branding License
Full platform rebranding under your corporate identity with complete customer-facing anonymity.
Self-Hosted Deployment
Direct deployment onto client-owned cloud accounts (AWS, GCP, Azure) or private bare-metal VPS.
Source-Code Access & Developer Extension Rights (Agreement-dependent)
Controlled source-code access empowering internal engineering teams to build custom extensions.
Resale / Sublicensing Rights (Agreement-dependent)
Commercial distribution license for system integrators, MSPs, and consulting agencies.
Selected Krusam software products are available with configurable branding, self-hosting and source-code licensing options. Modification, ownership, redistribution and resale rights depend on the applicable commercial agreement.
Core platform software intellectual property is retained by Krusam or its authorized licensors under applicable commercialization rights. Standard deployments provide an operating usage license without automatic IP transfer. Modification, ownership of custom extensions, redistribution, and resale rights are governed strictly by the applicable written commercial agreement.
Phased Implementation & Onboarding Process
Standardized four-phase deployment plan ensuring verified data migration and zero business downtime.
Requirements and brand assets
White-label branding applied
Deployment and integrations
Migration, testing and handover
Ways to Buy
- With source code: the complete source code in the agreed scope is delivered, covering frontend, backend, admin dashboard, database schema and any applicable mobile application code. Access, licensing and ownership terms are set out in the purchase or licence agreement so your own team can maintain and extend the application.
- Self-hosted: runs on hosting you control, such as your own VPS, cloud account or existing infrastructure. Deployment, database setup and migration assistance are included, and there is no mandatory monthly platform fee on the software itself. Payment gateways, SMS providers and hosting are billed by those providers directly.
- White-label: use your name, logo, colour scheme, domain and applicable templates; app-store assets apply where a mobile application is in scope. A standard branded deployment is estimated at approximately 2 weeks after scope and required assets are confirmed, subject to client approvals, data readiness, third-party dependencies and the written schedule.
- Agencies and resellers: agencies, studios and IT partners can take Krusam RO Service CRM to their own clients under their own brand. Reselling terms, the number of deployments permitted and any ongoing support arrangement are defined in the agreement before the engagement starts.
Reports and Analytics
- Daily completed services
- Technician revenue
- AMC renewal due list
- Downloadable CSV reports for billing, AMC renewals and stock levels
- Technician workload, collections and inventory state reports
What You Receive
- Complete source code for the applications and modules in the agreed purchase scope
- Frontend application source code
- Backend API source code
- Admin dashboard source code
- Database schema and migration files
- Application setup documentation
- Environment configuration guidance
- White-label branding support
- Basic deployment assistance
- Server and database migration assistance
- 3 months of technical support starting on the confirmed delivery date
Deployment and Migration Support
Krusam provides basic migration and deployment assistance to help move the application to your server, VPS, cloud hosting or supported hosting environment. This includes environment setup guidance, database migration, application build guidance and basic deployment verification. Data migration covers customer and AMC records import.
- Not covered: hosting fees
- Not covered: domain charges
- Not covered: paid third-party APIs
- Not covered: SMS, email, maps and payment-gateway charges
- Not covered: major server architecture changes, which are quoted separately
- Not covered: new features and large customizations
Three Months Technical Support
Every Krusam project includes three months of technical support from the confirmed delivery date. It covers installation guidance, deployment-related assistance, configuration help, clarification of the existing codebase and correction of verified issues within the delivered project scope. Additional development, custom features and support after the three-month period can be provided under a separate support or development agreement.
- Included: installation guidance
- Included: environment configuration help
- Included: deployment clarification
- Included: database migration clarification
- Included: existing-feature usage guidance
- Included: verified bug fixes within the delivered scope
- Included: basic codebase clarification
- Included: build and release guidance
- Not included: new modules
- Not included: new business workflows
- Not included: major UI redesigns
- Not included: third-party service fees
- Not included: new third-party integrations
- Not included: infrastructure or hosting costs
- Not included: continuous server administration
- Not included: changes outside the original agreed scope
Source Code and Licensing
The customer receives the complete source code included in the agreed product scope and can deploy it under their own brand, domain and hosting environment. The customer can maintain, extend and customize the delivered application according to the applicable purchase or licence agreement.
- Scope: applicable source code, database schema, included migrations and setup documentation for the applications and modules listed in the agreed purchase scope
- Licence type: Commercial License / Software Grant
- Tenancy model: single business, one organisation per deployment
Market Notes
Delivery is coordinated remotely from Hyderabad. Currency, language, hosting and payment requirements are reviewed against this product's included scope.
- India: scope INR billing, tax fields, gateway credentials and India hosting requirements. Only the integrations listed in the agreed scope are included.
- USA and Canada: review USD/CAD billing, payment-provider eligibility and your preferred hosting country. Gateway and infrastructure choices depend on the product and agreed scope.
- UAE and Gulf: confirm AED/SAR billing, language requirements, supported gateways and the exact hosting country. Arabic interfaces and new integrations are separately scoped where not included.
- UK and Europe: review GBP/EUR billing, payment providers, export needs and the required hosting country. Hosting alone does not establish regulatory compliance.
- Australia and Singapore: confirm AUD/SGD billing, gateway availability and your required hosting country. Payment and deployment options are reviewed for the actual application.
- Other locations: discuss payment, tax, timezone and hosting requirements for your deployment.
Ready-Made Compared to Alternatives
- Ready-made Krusam RO Service CRM: 2-week setup estimate with the final schedule confirmed after scope review; one-time quotation per agreed scope; full source-code handover included; self-hosted on your own VPS (Hostinger, AWS, DigitalOcean); zero recurring platform fees.
- Custom build from scratch: onboarding varies by vendor and scope; agency quotes vary, so compare the written quotation you receive; code is handed over at project sign-off; cloud infrastructure must be set up; risks include scope changes, milestone delays and untested edge cases.
- Third-party rental SaaS: onboarding varies by vendor and scope; compare actual subscription and usage charges; check the vendor's source and export terms; check available hosting and residency options; compare supported extensions and APIs.
Frequently Asked Questions
Realistic, truthful answers addressing licensing, hosting rights, and customization boundaries.
What is Krusam RO Service CRM?
Krusam RO Service CRM is a ready-made, white-label RO service management CRM designed for water purifier dealers, RO service centres and AMC service agencies to manage field operations, customer purifiers, technician assignments, billing and AMC contracts from a single dashboard.
Who can use it?
It is built for water purifier dealers, RO service centres, AMC service agencies, water treatment companies, independent service technicians, and software agencies looking to resell a customized RO service CRM to their local clients.
Can it manage multiple purifier units for one customer?
Yes. The platform supports registering multiple service addresses and linking multiple water purifier units, each with distinct brands, membrane specifications and warranty periods, under a single customer account.
Can technicians access it from a phone?
Yes. It features a mobile-responsive technician workspace. Technicians can log in from any mobile browser, view assigned jobs, access customer locations, log checklist items such as TDS levels and parts replaced, and capture customer signatures directly on the screen.
Does it support AMC renewals?
Yes. You can configure custom AMC packages (for example Basic, Premium and Gold) with pre-set intervals for filter replacements. The system tracks contract validity, services used and expiration dates, and alerts you when renewals are due.
Can it track filters, membranes and spare parts?
Yes. A central inventory module lets you catalogue SKUs for sediment filters, carbon filters, RO membranes, booster pumps and other parts, track warehouse levels, assign stock to technicians and log parts consumed per service job.
Can it generate invoices and payment receipts?
Yes. The system compiles spare parts used and labour fees into detailed invoices. It tracks taxes, discounts, payment modes (UPI, cash, cards) and outstanding balances, and prints or shares receipts via email or WhatsApp.
Can it be customized with our brand identity?
Yes. It is white-label ready. The Krusam team rebrands the interface with your business name, logo, favicon and colours, and configures it under your custom domain or subdomain.
Can we host it on our own server?
Yes. The entire system (Next.js frontend, Node.js API, database and integrations) is deployed on your preferred cloud VPS, such as Hostinger, AWS or DigitalOcean, so your business data stays in a database on infrastructure you control.
Is source code included?
Yes. Complete source code for all included components is provided with the purchase, together with the applicable database schema, included migrations and technical handover.
Is it a subscription SaaS product?
No. Krusam products are ready-to-use white-label applications. Every product purchase includes the complete applicable source code, database schema, included migrations, branding configuration and technical handover.
Can multi-branch functionality be added?
Yes. The baseline product is optimized for single-centre operations with warehouses and technicians, and multi-branch dashboard logic can be added as custom development scope.
Can WhatsApp, SMS and payment gateways be integrated?
Yes. Third-party APIs such as Twilio (SMS), WhatsApp Business Cloud API (booking and AMC reminders) and Razorpay or Stripe (online card and UPI collections) can be configured under your developer accounts.
Can I see the product before buying?
Yes. Enquire on WhatsApp and the Krusam team will arrange a guided walkthrough.
How long does customization and deployment take?
A standard branded setup is customized and deployed on your VPS and has an approximate 2-week setup estimate after confirmed scope, required assets and access, subject to approvals and dependencies. Custom module development or advanced integrations outside that standard scope are quoted separately and may require additional delivery time.
Is migration support included?
Yes. Basic setup, deployment and database migration assistance is included for moving the application to a supported hosting environment.
How much technical support is included?
Three months of technical support is included from the confirmed project delivery date.
Are hosting and third-party charges included?
No. Hosting, domain registration, SMS, email, maps, payment gateways and other paid third-party services are separate.
Can I request new features?
Yes. New features and major customizations can be developed under a separate quotation based on the required scope.
Is pricing published?
No. Every purchase is quoted on scope: product, branding, deployment target, integrations and customisation. Share your requirement on WhatsApp and the Krusam team returns a written quotation after a walkthrough.
Is a mobile application included?
Krusam RO Service CRM ships as a web and progressive web application. Native mobile builds (Android and iOS) are an optional add-on quoted separately, so mobile source code is delivered only when the agreed package includes it.
Schedule a Walkthrough of Krusam RO Service CRM
Message Krusam on WhatsApp with your market, branding and integration needs to get a scoped, one-time quotation.