AI Fleet Management & Last-Mile Dispatch Software (2026)
· 8 min read · Krusam Team
Krusam Fleet unifies multi-stop delivery and field-service jobs, a map-centric dispatch control tower, an offline-capable driver PWA, photo/signature Proof of Delivery (POD), and a customer tracking portal. It includes an approval-first AI assistant with specialist operations, fleet, and finance agents—sold with complete source code and 100% buyer ownership.
Why courier, 3PL, and field-service fleets outgrow spreadsheet dispatch
Managing 20 to 500 daily vehicle dispatches across WhatsApp groups and spreadsheets leads to missed delivery time windows, unverified delivery disputes, and zero visibility into vehicle utilization.
Krusam Fleet replaces fragmented coordination with a unified job model that handles deliveries, pickups, inter-branch transfers, returns, and field service visits on one live map control tower.
Core operational modules from dispatch to Proof of Delivery
Every stakeholder—from the control tower dispatcher to the driver and end recipient—operates on synchronized live data:
- Map-Centric Dispatch Control Tower: Pair unassigned multi-stop jobs with available drivers, vehicles, and time windows in real time.
- Offline-Ready Driver App & PWA: Shift schedules, ordered stop sequences, turn-by-turn navigation links, arrival check-ins, and an offline action queue for low-signal zones.
- Electronic Proof of Delivery (ePOD): Close every stop with mandatory doorstep photos, recipient digital signatures, and timestamped status logs.
- Self-Service Customer Portal & Public Tracking: Customers submit pickup/delivery requests and track live shipment timelines and ePOD receipts via a tracking code without logging in.
- Approval-First AI Specialist Agents: Operations, fleet, and finance AI agents analyze bottlenecks with cited operational records and present interactive approval cards before executing any state change.
Integrate with ERP and Warehouse Management for end-to-end supply chain control
Enterprises frequently pair Krusam Fleet with Krusam WMS and Krusam AI ERP for complete order-to-cash and dock-to-door visibility. Explore our AI solutions architecture or request a live dispatch demo.
Frequently asked questions
How does the driver app handle areas with poor mobile network coverage?+
The driver interface includes an offline queue that records stop arrivals, status updates, and Proof of Delivery captures locally, syncing automatically once connectivity resumes.
Can our customers track their deliveries without creating an account?+
Yes. Recipients can use a public tracking link and code to view real-time status timelines and download Proof of Delivery photos or signatures without signing in.
How does the AI assistant ensure operational safety?+
The AI assistant is strictly permission-scoped and approval-first: its operations, fleet, and finance agents cite live database records and require human confirmation via approval cards before modifying routes or jobs.